Here at Purple Grasshopper we strive to make each and every item just the way you want it! We guarantee our personalized products to be free of manufacturing errors or
product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All returns and exchanges must be made within 30 days of receipt. Please contact info@mypurplegrasshopper.com with the invoice number from your packing slip to begin the process. Replacement items will be created and shipped as soon as proof has been received of defect (i.e. photo of product damaged in transit, photo of item not matching personalization proof received via Design From Blank client). Due to the personalized nature of each product, we do not offer refunds at this time but we will send a corrected replacement.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (us too!) Please review your personalization
information before submitting your order. Check spelling, dates and names
carefully as we use that information for personalization. You are welcome to email us at info@mypurplegrasshopper.com  if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.